All Satserver services are subject to the terms of this agreement, unless otherwise specified in writing. Failure to comply with this agreement may lead to the suspension or termination of the service you are availing. In case of any dispute between you and Satserver regarding the interpretation of this agreement, Satserver’s interpretation shall be considered final. If you have any queries regarding this agreement, please get in touch with the Satserver Billing Department. Your use of Satserver’s service implies your acceptance of this agreement.

Server Security

Ensuring the security of your server and our network is paramount, and it is your responsibility to take all necessary security precautions. Satserver will not be held liable for any security breaches on your server, and if there is suspicion of compromise, your server may be disconnected without prior notice and potentially wiped clean. Remember to protect the confidentiality of your passwords and change them at regular intervals.

Email Usage

Sending unsolicited e-mails, whether in bulk or individually, to individuals who have expressed their disinterest or have not chosen to receive them is strictly prohibited. It is essential to adhere to the regulations of any other network you utilize or engage with through your Satserver services. Failure to comply with these guidelines will incur a minimum fee of $450.00, and you may also face consequences such as suspension, termination, and additional charges.

Sending unsolicited emails to newsgroups, online forums, or interactive websites using your Satserver services, including email addresses or links to your Satserver website, is strictly forbidden. You must follow the guidelines of any network you engage with using your Satserver services. Violation of these terms will result in a fee of at least $200.00 and potential consequences such as suspension, termination, and other charges.

Material Protected by Copyright

It is prohibited to publish, distribute, or reproduce in any way any music, software, art, or other copyrighted work unless:

  1. You have received explicit authorization from the copyright owner to reproduce the work in that specific way.
  2. The work may be copied in that manner, provided you are otherwise authorized by established United States copyright law.
  3. Satserver will terminate the service of copyright infringes without notice. Violation of any of this section will result in a fee of at least $700.00 and you may face suspension, termination, and other applicable charges.

Cancellations

Cancellations must be submitted through our cancellation request option in the Client Portal. Any cancellations made through other means will not be acknowledged or processed. To ensure a successful cancellation, confirmation from Satserver is required. If confirmation is not received, do not assume that your account is being canceled. In such cases, a written cancellation must be submitted if no response is received via email. All cancellations must be made at least fifteen (15) calendar days before the next billing cycle. Cancellations made after this deadline will not be valid and will not be prorated.

User Agreement

By utilizing our service, you are acknowledging and agreeing to abide by this agreement. The subscriber has the option to terminate this agreement by providing written notice at least thirty days prior to the server billing dates. To terminate this agreement, written notification must be sent to the address specified in your billing area. Please be aware that terminating this agreement may incur administrative charges, and you are responsible for any associated fees. As the provider, Satserver retains the right to terminate this agreement without prior notice.

Disclaimer of Warranties

Satserver does not provide any warranty for our services, whether expressed or implied. It is the responsibility of the customer to ensure they have backups of their data at all times. Satserver reserves the right to limit access to any server, which may result in the customer being unable to access their files. Please note that Satserver is not obligated to grant access to any server on their network. Satserver cannot be held accountable for any lost, corrupted, or restricted data under any circumstances.

Satserver does not guarantee or monitor our customers’ activities and is not liable for any misuse of the Satserver network as per this AUP.

Your use of Satserver services is entirely at your own risk. Due to the numerous sources of information available through Satserver web services, there may be interruptions, delays, inaccuracies, or other issues with the information provided. By relying on Satserver web services or any material obtained through them, you accept the associated risks. You are solely responsible for any damage to your computer system or loss of data resulting from downloaded material or data from Satserver web services.

You are strictly prohibited from engaging in any illegal, abusive, or irresponsible behavior, which includes the following:

  1. Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without explicit authorization from the system or network owner (including Satserver and its customers).
  2. Monitoring data or traffic on any network or system without the explicit authorization of the system or network owner.
  3. Interfering with service to any user, host, or network, which includes activities such as mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks.
  4. Using an Internet account or computer without the owner’s authorization, which includes Internet scamming (tricking others into revealing their passwords), password theft, security hole scanning, and port scanning.
  5. Forgery of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
  6. Engaging in any conduct that is likely to result in retaliation against the Satserver network.
  7. Using the Satserver network in a manner that unreasonably interferes with the network usage of other Satserver customers.

 

Our Refund Policy / MoneyBack Guarantee

If you are unsatisfied with our services within the initial 30 days of activating your account, Satserver will reimburse your hosting fee according to the terms of the money back guarantee outlined in the agreement. Refunds are not an option for customers after the first 30 days of account activation. You have the option to terminate your account at any time to avoid it being considered new. It is necessary to contact customer service and confirm details if a cancellation occurs. You will be charged for the entire month in which the cancellation takes place. Accounts with outstanding balances may be sent to collections, resulting in termination of all services, including domain registrations. Refunds are not available for domain registrations. Domain names transferred to our service will receive an additional year of registration and will be treated as a domain registration. The fees for domain registration are specified in our Domain Registration Pricing Sheet. Clients who leave our hosting service within the 30-day money back guarantee period will receive a refund of the total package price minus the domain registration fee.


Furthermore, refunds are not applicable to supplementary services such as domain names, dedicated IP addresses, SSL certificates, CDN, and professional services. In the event of cancellation within 30 days, add-on services that have been initiated and are part of the hosting package will not be eligible for a refund.

Applies to: 
  • Shared web Hosting
  • Reseller web Hosting
  • Business Web Hosting
Does not Applies to: 
  • VPS Servers
  • Dedicated Servers
  • Software / Scripts Licenses
  • SSL Certificates

Note: Accounts removed for violation of our Acceptable Use Policy and Service Agreement are ineligible for this offer.

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